Answers regarding order confirmations, changes, and delivery issues.
Why haven't I received an order confirmation?
Please first check your spam or promotions folder. If no email arrived immediately after placing your order, the address provided may be incorrect, or the ordering process may not have been fully completed. In this case, please send your name and—if available—the order number to contact@designeria.at.
Can I change or cancel an order?
Please contact us as soon as possible. As long as your order has not yet been processed, personalized, or shipped, we will look into a change or cancellation. Your statutory right of withdrawal and other legal claims remain unaffected by this. For custom-made products, changes may no longer be possible once production has begun.
Please provide your first and last name, order number, and the requested change. In the event of a mutually agreed order change, we will clarify any change in the total price before your approval. A statutory withdrawal is not subject to a flat-rate cancellation fee.
Can I change the payment method after the fact?
Technically, a completed Shopify order cannot be switched to a different payment method. If processing has not yet begun, we can check whether the order can be cancelled and placed again.
I received an incorrect or incomplete item
We are sorry to hear that. Please send us the order number, a brief description, and, if possible, photos. If there are multiple tracking numbers, it may be a partial shipment.
My package or product is damaged
Please keep the packaging and contents for now and send us photos of the outer packaging, the shipping label, and the damaged goods. This allows us to resolve the damage with the shipping provider. Your statutory warranty rights remain unaffected.
In case of damage or a safety issue
Do not continue using damaged products. Switch off lamps and disconnect them from the power supply, provided it is safe to do so. Please describe the incident and provide the product or order number if possible; photos help with identification. Do not attempt any electrical repairs yourself. Photos, original packaging, and immediate reporting are not a prerequisite for statutory consumer claims.